Identifying an Accessibility Barrier
In December 2008, Robert Dittman contacted Coast Guard Commandant Admiral Thad Allen after encountering an accessibility barrier on the Commandant's official blog. As a visually impaired user, Robert was unable to submit comments through the site's CAPTCHA system.
Rather than simply identifying the problem, Robert suggested a practical alternative: providing an email address through which people who could not use the online commenting system could submit comments for publication. His recommendation emphasized equal access and the importance of allowing everyone an opportunity to participate in the discussion.
Improving Access for the Auxiliary
Robert also used the opportunity to raise broader questions about access to Coast Guard information and personnel systems for members of the Coast Guard Auxiliary.
He noted that Auxiliary members could encounter difficulties using systems for functions such as travel claims, training records, and personnel information. He encouraged Coast Guard leadership to consider the Auxiliary as new systems were developed rather than attempting to address those needs after implementation.
His comments reflected a larger goal of integrating the Auxiliary more fully with the support systems available to the Coast Guard's active-duty, reserve, and civilian components.
Recognition by the Commandant
Admiral Allen published Robert's message on his officialiCommandant journal on December 26, 2008. He described Robert as an active member of his Diversity Advisory Council and thanked him for his continued participation and support of the Coast Guard.
Allen also acknowledged that Robert's comments raised important questions and indicated that accessibility and information-system issues would be addressed in future discussions.